Policies, Refunds and Service Guidelines
We provide web hosting and site design to many clients and we have a responsibility to protect each client and provide the best services available. The following guidelines were designed to insure these services.
All Website Hosting fees are due before the first of every month (on a tri-monthly or yearly payment plan the first of the respective months) Any fees not paid after the due date will be subject to removal from the server with a $50 fee to reactivate the site on the server. This also includes Email service if it directly applies to said account.
Site Design, Site Maintenance:
All fees incurred for Web design or website maintenance are to be paid in full within 30 days of receiving the final invoice. Any fees not paid within those 30 days will be subject to removal from the server with a $50 fee to activate the site to the server.
Invoices that state 'due on receipt' must be paid within 7 days to ensure no disruption in services. This shows good faith for both parties and promotes an honest strong working relationship for future business dealings.
Our payment policy is fair to both us and our customers. We strive to provide high-quality service, and work hard to ensure that you receive value for your hosting dollar. Our payment policy is designed to minimize our time and effort collecting bad debts and chasing after delinquent accounts. This allows us to put our effort where it counts: providing services to our paying customers.
Cancellations must be received in writing as per the deadlines indicate; regular mail, e-mail and fax notifications are acceptable. Hosting contracts will be refunded if notification is received within the first 6 days after the renewal date. No refunds will be granted for notifications received after this date. Hosting fees or Email hosting fees paid in advance will not be returned.
Any cheques returned NSF (non-sufficient funds) will be charged a $45 service fee.
All services provided may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any, Canadian, United States Federal, State/Province or City law is prohibited. This includes but is not limited to copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold us harmless from any claims resulting from the use of the service which damages the subscriber or any other party.
Examples of unacceptable content or links
Hacker's programs or archives
We will be the sole arbiter as to what constitutes a violation of this provision.
Traffic Guidelines In a effort to give our customer the best possible service and performance and following Guidelines apply. Due to the unique resource characteristics and traffic patterns associated with certain types of sites, the following sites are limited to 3 gigs of unmonitored traffic
Subhosting - the practice of housing additional users or content in a subdirectory
Any site who's primary purpose is file distribution
You are allowed to freely install many types of scripts available on the Internet. We reserve the right, without warning disable any script that may effect normal server operation.
Background Running Programs and Daemons
We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.
Commercial Advertising - Email:
Rodew Web servers may not be the source, intermediary, or destination address involved in the transmission of Spam, flames or mail bombs. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. We consider Spam any mass unsolicited message in the mediums of Newsgroups and Email. If you are found to have spammed, then we reserve the right to immediately, without warning, disable your domain. In addition, we will impose a $100 penalty for each spam policy violation. We reserve the right to refuse or cancel service to known spammers. We reserve the right to determine what violates this policy. As such, any violation will result in immediate deactivation of services without refund. Furthermore, any site selling or promoting bulk email software, service, or addresses is forbidden.
Any attempt to undermine or cause harm to a server is strictly prohibited.
Any materials sent to Rodew Web for website design purposes become the property of Rodew Web. While the customer retains all rights to said materials, the materials may be returned to the customer with shipping charges paid by the customer. Rodew Web makes no warranties of any kind, expressed or implied for the return of said materials. Rodew Web will not be responsible for the return, loss or damage of any materials tangible or intangible.
Customer agrees that it shall defend, indemnify, save and hold Rodew Web harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Rodew Web, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Rodew Web against liabilities arising out of;
(1) any injury to person or property caused by any products sold or otherwise distributed in connection with Rodew Web server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and
(3) copyright infringement.
Refusal of service
We reserve the right to refuse or cancel any service at any time, without notice, at our sole discretion.
Rodew Web will not be responsible for any damages your business may suffer. Rodew Web makes no warranties of any kind, expressed or implied for services we provide. Rodew Web disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays and any and all service interruptions caused by Rodew Web and its employees. Rodew Web reserves the right to change or update policies without notice.